FAQ

 

What is Tannico?

Tannico is an online wine shop that specialises in Italian wines. Our catalogue features over 7,000 labels, and we offer a different selection of bottles from wineries across Europe every day, with a strong focus on Italy.

How are the wines sold on Tannico selected?

Before being made available to purchase on our website, each bottle is carefully selected and tasted by our team of oenologists, who guarantee its quality. After tasting each wine, our experts write a detailed description of the its characteristics, which is available in the product description on our website.

I am a producer/distributor and would like to sell my wines on Tannico. What should I do?

Send us an email at info@tannico.it and we will get back to you as soon as possible.

I am not a producer/distributor but would still like to suggest a wine that I would like to buy on Tannico.it: what should I do?

Email us at info@tannico.it and our team will evaluate your suggestions with curiosity and pleasure and will get back to you as soon as possible.

Is there a cost to collaborating with Tannico to sell a wine I have suggested?

Absolutely not. No wine sold on Tannico involves any publication costs for producers/distributors.

Is my personal data secure?

Your data is secure when you enter it on Tannico.it. For more details, please read our Privacy Policy.

Do I need to register with Tannico.it to place an order?

Yes. Our offers are reserved for registered members of the site.

How can I change my login details (email, password, etc.)?

Simply click on the profile icon in the top right-hand corner of the website header. You will then have access to your personal data panel where you can change whatever you want. If you would like to delete your account, please email us at info@tannico.it

How can I contact Tannico or make a suggestion??

Your opinion is very important to us. Write to us at info@tannico.it and we will reply as soon as possible.

Can I change or cancel an order I have placed?

Once an order has been completed and shipped, it cannot longer be changed or cancelled. If you have encountered any problems during your purchase, please email us at info@tannico.it and explain what happened. We will do our best to reply as soon as possible.

How can I return a product?

Please refer to our terms and conditions of sale to find out how to return a product, or email us at info@tannico.it.

I received a damaged bottle or one that I don't like: how can I return it and get a refund?

Our courier takes great care in handling the packages sent by Tannico to its customers. However, if for any reason one or more bottles arrive damaged at your address, please contact our customer care team immediately at info@tannico.it and explain the extent of the damage. Our operators will respond as soon as possible.

 If goods are damaged, you may be asked to return the bottle and email us a photo with a description of the damage, so that we can avoid similar inconveniences in future.
If you are not satisfied with the wine, please read the section of our terms and conditions of sale dedicated to returning goods.

Can I change my delivery address?

Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time by clicking on the little man icon at the top right of the website header. This will give you access to your personal data panel, where you can change whatever you want.

What payment methods can I use on Tannico?

You can use PayPal, Klarna, major credit cards (Visa, Visa Electron, Mastercard, American Express, Poste Pay, JCB) or pay cash on delivery.

Is my data secure when I make a payment?

With Tannico, you are safe: all payment information is encrypted to ensure maximum privacy.

What is the CVV code on my credit card?

The CVV code is a 3-digit number printed on the back of your credit card.

I have a coupon code but don't know how to use it

Coupons are discount codes that can be generated by the website or provided by partners. They can also be issued by customer service following reports from customers.
Unless otherwise indicated at the time of issue, coupons can be combined with other coupons. They may not be used with products on offer or products that cannot be discounted in the shopping basket. Always check the coupon's terms and conditions of use.

Enter the discount code on the checkout page, after the order summary. On the right-hand side, above the total, you will see the 'Discount code' field. Enter your code there and press 'Apply' to activate it. Once the page has refreshed, you will see the message 'Coupon code "XXXX" has been applied' and the total order amount will be reduced by the value of the coupon. You can then confirm the shipping address and payment method on the left of the page to complete your order.

How do Gift Cards work?

Gift cards are gift vouchers valid for one year from the date of purchase. Once you have purchased the card, you will receive an email containing the promotional code.
Gift Cards can be used on all Tannico Group websites, including www.tannico.it, www.tannico.es, and other supported international sites. It can be used for multiple transactions until the available credit is exhausted. It can be used in conjunction with other promotions or discount codes. The gift card is valid for 12 months from the date of issue, unless otherwise indicated at the time of purchase.
The gift card is non-refundable and cannot be converted into cash or used to cover shipping costs.
Any remaining credit can be used on subsequent orders until it is completely used up.
There are no restrictions on product categories; the gift card can be used to purchase rare wines and other items that were previously excluded from promotions. The gift card is a valid payment method. At checkout, it can be selected and used in full or in part, depending on the available credit.
In the event of a return, any refunds will be credited to the gift card used for the purchase within the limits set out in the website's returns policy.

I requested an invoice but did not find it in the package. How can I get a copy?

If you requested an invoice at the time of purchase, log in to your profile, where you will find the invoice available for download in PDF format for each order.

PLEASE NOTE: Invoices are issued approximately 10 days after your purchase has been shipped. Please check the date of your order to download the relevant invoice.

How long will it take for my package to be shipped?

Shipping times depend on the wines you have chosen. If all the products in your cart are ‘ready for delivery’, your order will be shipped within 24 working hours. In other cases, you will see the expected shipping dates before confirming your order.

Can Tannico ship internationally?

Yes, click here to check the countries we ship to.

Can I track my order?

Of course. In your personal account, in the ‘Orders’ section, you can track your parcel from the producer to your door.

How much does shipping cost?

Shipping costs are fixed at 9.95€. However, shipping is completely free if your order is equal to or greater than €69.

What if my wine tastes corked?

Although it is very rare (about 0.5% of bottles), your wine may taste corked. In this case, keep the defective bottle and its contents and write to info@tannico.it: we will take immediate action.

Refunds or replacements cannot be made without the bottle.

Terms and conditions of sale for items in the “RARE WINES” catalogue

We do not accept requests for replacements or complaints for bottles in the RARE WINES section. Each bottle has its own storage history and has been checked by the Tannico team before being put on sale. However, we cannot guarantee that the wine will still be perfectly preserved after so many years. Tannico guarantees that the condition of the bottle is exactly as described and photographed on the product page. The sale of these bottles is therefore subject to the ‘as seen and liked’ clause.